Viewing topic: A rant about Web-M*** live support

I've been threatening to copy and publish an exchange with my host's online chat support service for ages. Here's a typical example:

Please wait for a site operator to respond.
You are now chatting with 'Sally'
Sally: Hello! Welcome to Web-Mania Live Help Service. How may I help you today?
Robert: Hi, how much longer will MySQL be down on http://esl.interlingua.co.uk
Robert: I need it back up pretty urgently
Sally: Please allow me some time while I check on this...
Sally: I have checked the website seems to be working fine
Robert: No it isn't!
Robert: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
Robert: Do you know what that means?
Robert: It means MySQL is down
Robert: Can you fix it?
Robert: What site are you looking at, Sally?
Sally: Please allow me some time while I check on this...
Sally: May I know your domain name please?
Robert: I already told you, Sally....
Sally: I am unable to locate your domain in our records
Sally: esl.interlingua.co.uk
Robert: remove the subdomain, for heaven's sake
Sally: Please provide me the exact domainname
Sally: ok
Robert: WTF? www.interlingua.co.uk of course!
Sally: I have checked on our server and seems that mysql service is working fine
Sally: Also checked your site which is working fine
Robert: Nope, it isn't
Robert: Sally.... at http://esl.interlingua.co.uk MySQL is unavailable
Sally: I request you please check your site at another browser
Sally: i can see following contents on your site
Sally: in Menu
Sally:
Sally: * Home
Sally: * Search
Sally: * Help
Robert: Can I please speak to someone who knows what they're doing and how to fix this?
Sally: * Contact
Sally: * RSS Feeds
Sally:
Robert: OMG Sally, can you see where it says Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2)
Robert: Do you even know what MySQL is?
Robert: Please can I speak to someone who knows what they are doing.
Sally: No Robert i am notable to see any error on your site
Robert: Then give me someone who CAN see
Sally: Please check your site at another location
Robert: Don't be silly, MySQL doesn't depend on where you look at the site from
Robert: Can you see a table of job descriptions in the middle of the page?
Sally: following are the content i can see on your site
Sally: ESL Teacher of Pearl River Delta Cities for Fall Term China, Guangdong Negotiable
Sally: Don't miss the great opportunity! Working ESL teachers in Korea! Korea, Republic, Seoul Negotiable
Sally: Caledonian school in Prague requires full-time ESL teachers. Czech Republic, Prague Negotiable
Sally: ESL Teacher China, Shanghai Negotiable
Sally: Nice school looking for Foreign Teachers China, Daqing, Heilongjiang Negotiable
Sally: Nice school looking for Foreign Teachers China, Daqing, Heilongjiang Negotiable
Robert: Yes, now it's working, thank you
Robert: It wasn't before
Sally: And i have checked all the services for your account and they are working fine
Robert: Yes, they are now but they weren't before. Thank you (if you fixed it)
Sally: You're welcome!
Sally: Is there anything else I can help you with?
Robert: Nope, that's all. Thank you.
Sally: Thank you for chatting with us. To help improve our service, please use Exit Survey to rate the assistance you just received.
Sally: Have a nice time !!! Good Bye.

...poor Sally

Bobs, how about a new forum section 'Rants' ...you could even post videos of yourself getting totally ticked-off about anybody and everybody...would certainly up the entertainment level

The thought had crossed my mind not a bad idea. We'll see

Hopefully, we'll have a visa forum coming soon, with guest specialists from a visa agency in the UK. But that has nought to do with ranting.

Another useless exchange with support:

Please wait for a site operator to respond.
You are now chatting with 'Sally'
Sally: Hello! Welcome to Web-Mania Live Help Service. How may I help you today?
Robert: nothing now, it's working again
Robert: MySQL for www.interlingua.co.uk is going down regularly
Sally: Is there anything else I can help you with?
Robert: I've seen it down twice today
Robert: yes
Robert: what's wrong with MySQL on that server?
Robert: why is it unavailable so often?
Sally: We have forwarded the same issue to our senior admins and they are already working on the same .
Sally: Hence you are facing such issue.
Robert: Excellent
Robert: Huh?
Robert: What does that mean?
Robert: Hence?
Robert: That makes no sense!
Sally: Please be sure that this will resolve soon
Sally: Is there anything else I can help you with?
Robert: I will be sure then. Thanks muchly. That's all for now. Bye!
Sally: You're welcome!
Sally: Have a nice time !!! Good Bye.
Sally: Goodbye. Take Care